Refund Policy

Returns
Our policy lasts 3 days for purchased bundles/or hair products sold on SainttsCollection.com. If 3 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If a return is requested within the 3 day time period there is a $25 restock fee and buyer MUST pay return shipping cost. If for any reason you recieved the wrong item we will exchange it for the right one at no additional cost unless you used our product then NO REFUND will be issued. There is No refunds on pre-made units sold RONNIESAINTTSHAIRCOLLECTIONLLC. If there are issue with your hair product contact RonnieSainttshaircollection via email asap. These are units sold and constructed by RonnieSainttsHairCollectionLLC. Please contact RonnieSainttsHairCollectionLLC immediately and we will fix, this problem with no additional cost to you for exchange. If you were sent the incorrect bundles.

For our all natural products lip balms, lip gloss, body butters there are no refunds allowed unless deemed by RonnieSainttsHairCollectionLLC, due to the nature of these products.

To be eligible for a return, your item must be unused and in the same condition that you received it. As deemed ronniesainttshaircollectionLLC.com. We are not responsible for lost or stolen items once the package reaches its desired destination.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 7 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ej1315@ymail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ej1315@ymail.com and send your item to: PO Box 509, Lincoln park MI 48146, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: PO Box 509, Lincoln park MI 48146, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.